Challenge fees are non-refundable
A challenge is a digital service that starts as soon as your challenge account is issued. When you buy a challenge, you ask us to start providing it straight away and you agree that you lose your 14-day right to cancel. Because of this, challenge fees are not refundable, including if you change your mind, do not use the account, or the challenge ends because a rule was breached.
The same applies to Instant Funding fees: the account is issued straight after payment, so the fee is not refundable once the account has been issued.
Our mistakes
If a challenge could not be used because of a fault on our side, such as an account that was never delivered, we will put it right, either by fixing the problem, providing a replacement account or refunding the fee.
Duplicate or mistaken payments
If you were charged twice for the same order, or charged for a challenge you did not receive, contact us and we will refund the extra payment.
Fraud and misuse
Where we cancel a challenge because of fraud or a serious breach of our Terms of Service, the fee is not refunded.
Contact us
If you think one of the exceptions above applies, email support@tradewisecapitalmarkets.com from the address you used at checkout, with your order details. Approved refunds are returned to the original payment method within 14 days. This policy does not affect your legal rights.
Contact
Tradewise Capital Ltd, trading as Tradewise Capital Markets, 2nd Floor, 48 West George Street, Glasgow, G2 1BP, Scotland, United Kingdom. Email support@tradewisecapitalmarkets.com or use our contact page.